SVP of Pharmacy Services. Experience as a Director of Pharmacy for a 400-bed DSH hospital, also served as a Regional Director of Pharmacy. Rob has presented at many 340B University sessions and on the topic of 340B at numerous other conferences around the country. He has provided many external 340B audits for various covered entity types and onsite support for multiple 340B HRSA audits. Rob is part of our 340B independent auditing team and also supports our maintenance clients and 340B implementation. His perspective is from front line pharmacy leadership and program compliance.
VP of Pharmacy Services, Client Solutions. Pharmacist with experience in pharmacy leadership, compliance, and contracting for a large healthcare organization and for a large regional health plan. This includes practical experience dealing with operational, compliance, and legal issues associated with managing a system-wide 340B Program. Also, over 10 years of legal practice experience, including in health care law and contracting. Rich has presented on 340B and other health care compliance topics at numerous conferences. Rich has conducted many external 340B audits and provided consultation for various covered entity types, including providing onsite support during HRSA audits. Rich is a lead auditor on our 340B independent auditing team, oversees legal and compliance issues, and provides client contract and policy/procedure reviews.
VP of Pharmacy Services, Operations. Project Management Professional (PMP) with over 20 years of healthcare and project management experience. Rich’s background is in finance and budgeting. He had accountability as a pharmacy project manager for 6-340B eligible sites within a large Integrated Delivery Network. He works closely with pharmacy and hospital leadership, compliance, legal, IT, and vendors. He will lead implementation of covered entities and contract pharmacies and is part of our 340B independent auditing team. His perspective is from finance, implementation, and operations.
Jennifer Hagen, PharmD, 340B ACE
Director of Compliance and Development. Jennifer Hagen joined the Turnkey Pharmacy Solutions team in October of 2016. She has served in various pharmacy leadership positions including Director of Ambulatory Pharmacy Services for CentraCare Health for over 5 years. Responsibilities included oversight of Infusion Pharmacy Services, the Health System’s four retail pharmacies, and 340B compliance. Jennifer served as a HRSA 340B peer-to-peer mentor from 2013-2016 and has presented numerous times for 340B University and chaired round table events for 340B Health. Jennifer is a member of our 340B independent auditing team and is director of compliance and development. Her perspective involves rural health program administration.
340B Pharmacist Specialist. Experience as a pharmacist for over 18 years. Annie supports various data processing projects and data reviews, including contract pharmacy and split billing systems. Her clinical knowledge and database skills provide a unique clinical and technical expertise that results in a high level of compliance and accuracy. Annie also conducts 340B audits and support. Her perspective is from compliance and operations.
340B Auditor. Experience as a pharmacy technician for 9 years, 4 of which have been spent in the “dark trenches” of 340B. Roxie’s background includes front line healthcare, pharmacy database management, as well as 340B corporate compliance within a 22 hospital system. She loves the 340B program and is very passionate about compliance. Roxie is part of our independent 340B auditing team and provides data expertise. Her perspective, like Jen, is compliance and data management.
Director of Operations with over 14 years of experience with leadership, training, human resources, and management. She has held various roles as a Director, allowing her to help with the growth and development of several companies. Chelsea is a genuine, dedicated and reliable individual with a fun personality and great communication skills. She has built lasting relationships with clients and helped them trust in their company operations.
Operations Coordinator. Experience as a pharmacy technician specializing in hospital pharmacy. Jen’s background includes front line healthcare, pharmacy database management, as well as 340B corporate compliance within a 22 hospital system. Jen loves that her work makes an impact on communities, organizations, and families. Jen is part of our 340B compliance and operations team and provides data expertise. Her perspective is compliance and data management.
Director of Optimization. Matt has over 15 years of health care experience, serving in a variety of roles in retail and health system pharmacy. Most recently, Matt was the Manager of Consolidated Pharmacy Services at Prisma Health, a large integrated delivery network based in Greenville, South Carolina. At Prisma Health, Matt successfully designed and implemented a state-of-the-art Consolidated Service Center (CSC). Within the CSC Matt was responsible for Pharmacy Supply Chain & Strategic Sourcing, Pharmacy Supply Chain Information Services, 503B Outsourcing Production, Centralized Unit Dose Repacking, and Business Operations. Matt was directly involved and accountable for 340B operations across the pharmacy enterprise, which included a total of eight covered entities with numerous child sites and contract pharmacies. During his tenure, Prisma Health experienced significant improvements in the financial performance of the 340B program and great advancements in program oversight and compliance. Matt looks forward to using his experience to help covered entities across the country optimize and grow their 340B programs.
Pharmacist Lead Auditor, and provides onsite support for audits. She will also provide remote support for audits when other auditing staff are on-site for smaller hospitals and clinics. Megan most recently served as the 340B compliance officer and clinical pharmacist at a large Community Health Center. Prior to her time at the Community Health Center, Megan was responsible for establishing, managing, and the successful growth of the first contract pharmacy within her then thirty plus National Specialty Pharmacy chain. In addition, Megan served as pharmacy manager and peer mentor. Megan also has experience with Ryan White clinics and Federally Qualified Health clinics. Her experience in the contract pharmacy and clinic space adds a broader experience base to our team.
Pharmacist Lead Auditor. Angela Whitney has 27 years of hospital pharmacy experience. She has served in various leadership roles for hospitals ranging in size from a Critical Access Hospital to a large Level I Trauma Center. Her positions have included Corporate Pharmacy Manager, Director of Pharmacy, Inpatient Operations and Clinical Manager. Her experience includes managing a system-wide Pharmacy and Therapeutics Committee, writing corporate policies and procedures, and conducting mock Joint Commission inspections to ensure compliance with the Medication Management standards. Prior to joining Turnkey, she spent six years implementing and managing the operations of a Centralized Service Center that provided packaging services, sterile and non-sterile compounding, and low unit of measure distribution to 22 hospitals and 185 clinics spanning 500 miles across two states. Under her direction they successfully completed six DEA audits, two state audits, and a six-day audit by the FDA without findings. Her areas of expertise include compliance along with pharmacy and supply chain operations.
VP of Pharmacy Services, Optimization and Growth. An experienced pharmacy executive with an accountable and innovative track record creating and implementing key strategies in clinical, operational, and business aspects of healthcare. As a past Regional Director responsible for six 340B covered entities, he has vast experience managing 340B programs from very large DSH hospitals (400+ beds) to Critical Access Hospitals. While successfully passing two clean HRSA audits, he tripled the 340B value resulting in greater than $100M+ of 340B savings. Jake has extensive experience in optimizing the 340B program through day to day administration and compliance, program optimization tactics, and strategic growth tactics. He has held numerous national 340B leadership positions and been a strong advocate for the 340B program.
Pharmacy Manager and Pharmacist Lead Auditor, provides onsite support for audits. She will also provide remote support for audits when other auditing staff are on-site for smaller hospitals and clinics. Heidi served as the Pharmacy Business Operations and Revenue Manager from 2012-2019, responsible for pharmacy drug procurement and contracts, vaccine programs, pharmacy budget and formularies, pharmacy revenue cycle, the medication prior authorization program, patient assistance programs, new business development, and had residency management rotation responsibilities. She also served as a voting member on several various hospital committees and worked closely with the electronic health record analysts as a certified EHR pharmacist. In addition, she restructured and maintained compliance of the health system’s 340B program which is comprised of a 484-bed academic DSH hospital. Heidi represented her entity as a HRSA 340B leading practice peer to peer site during 2012-16, was faculty at 340B University speaking on the GPO Prohibition and Hot Topics until 2016, has presented on numerous 340B webinars and was a contributor to the Apexus 340B On-Demand series.
340B Auditor, provides pre-audit support for pharmacist auditors and analyzes drug utilization to look for ways to optimize program savings. Nate served as the 340B auditor for a Critical Access Hospital where he maintained compliance to allow the entity to optimize savings annually. Using his operational knowledge of the 340B program, Nate moved to a 340B auditing firm where he helped over 80 covered entities (i.e. Rural Hospitals, DSHs, and FQHCs) meet 340B compliance standards. Nate also helped these entities increase their savings by capturing referral provider scripts. As a teammate of Turnkey, Nate will utilize his previous experiences to continue to assist clients with program optimization. Nate has spoken at regional conferences discussing hot topics in 340B compliance, savings, increases, and program optimization in general.
340B Auditor. Jasmine provides onsite and remote support to clients. Experience with 340B program management and clinical operations within a Federally Qualified Health Center. During her tenure there, Jasmine developed systems to improve compliance, established data analysis standards to drive strategic growth initiatives, and implemented access to 340B clinic administered drugs at all eligible locations. Most recently, Jasmine was responsible for leading 340B integration during a corporate merger, ensuring a compliant and operational transition with an end result of more than 50 registered sites and numerous contract pharmacies. She was also a member of committees including Customer Service, Professional Development, P&T, and Quality. Areas of expertise include risk assessment and mitigation, program operations, contract pharmacy management, and program optimization. She looks forward to helping clients achieve their 340B compliance goals, as well as identifying opportunities to maximize savings!
Director of Optimization and Pharmacist Lead Auditor, provides onsite support for audits. Chelsea has served as Inpatient Pharmacy Manager for 500+ bed DSH hospital in Cleveland, Ohio, as well as Pharmacy Operations Manager for a Federally Qualified Health Center in Bangor, Maine. In both roles, she was responsible for operational and integrated clinical pharmacy services. In Maine, she also served as Residency Director for the Community Pharmacy PGY1 Residency Program, and Residency Coordinator for the Health Systems Pharmacy Administration and Ambulatory Care PGY2 Residency Programs. Chelsea completed a rotation with the Apexus 340B Prime Vendor program during her Health Systems Pharmacy Administration Residency in which she contributed to the Contract Pharmacy sessions of 340B University; served as a faculty member at 340B University, speaking on In-House Pharmacy, Contract Pharmacy, and Hot Topics from 2016-2019; and has presented on 340B program operations and compliance at 340B Coalition.
Pharmacist Auditor. Cam joined our Turnkey Pharmacy Solutions family in February 2020 as a pharmacist auditor. He has twenty years of healthcare experience including the last 14 years as a pharmacist. His background is in managed care with various responsibilities including hospital, ambulatory, and management. Cam’s passion is to support the Covered Entities that provides a safety net for their communities. Cam’s role is to conduct onsite and remote audits and expand our Hawaii region.
340B Lead Analyst. Mike Muir brings 2 years of public accounting experience and 3 years of 340B experience. Mike started his 340B career working as a 340B Coordinator at a DSH entity that had recently enrolled in the 340B program. Mike was instrumental in the growth and development of the new 340B program. During his time at the DSH entity, Mike was able to implement a set of 340B policies and procedures, establish a 340B Governance Committee, and even lead them through their first HRSA audit which resulted in zero findings. Mike was also able to add a retail pharmacy to their 340B program and implemented several cost saving initiatives which resulted in significant savings for the hospital, adding even more value to their overall program. He is looking forward to enhancing the overall experience for both auditors and clients in his new position at SpendMend.
Pharmacy Manager and Pharmacist Lead Auditor, providing onsite and remote support for audits. Greg has over 15 years of health care experience, serving in a variety of roles in hospital and health system pharmacy. Most recently, Greg was the Director of Clinical Pharmacy Strategy at University of Pittsburgh Medical Center (UPMC), a large integrated delivery network based in Western Pennsylvania. At UPMC, Greg was responsible for system-level oversight of formulary management, including coordination of the health system’s Pharmacy & Therapeutics Committee. Greg was also responsible for organizing centralized support for UPMC 340B covered entities, with a focus on 340B program compliance, optimization, strategic planning, and advocacy. During his tenure, UPMC experienced tremendous growth in terms of 340B program participation and financial performance, advancements in both internal and external auditing practices, and HRSA audit preparation. Greg has spoken at regional and national forums and has hosted 340B Health round table events focusing on health-system pharmacy. His perspective involves large health system and DSH 340B program administration, as well as clinical pharmacy practice.
340B Analyst. Jonathan has 10 years of experience as a business/finance analyst and has worked in the 340B program with a pediatrics hospital for 3 years focusing on both compliance and financial optimization. By using innovative analytics and process improvements Jonathan supported his team in implementing significant compliance improvements as well as calling out financial opportunities. Now working with Turnkey and our Elevate340B service, he is looking forward to finding ways to add even more value for our clients.
340B Analyst. David has been a pharmacy technician since 2012 and has had roles as a buyer and analyst at various hospitals within an Ohio health system, including a 500-bed DSH hospital. During his time in those roles he assisted with software implementations and training at locations in the health system for processes such as barcode medication administration and inventory management. As a 340B analyst, he will support auditors and clients with data collection and analysis in preparation of audits.
340B Auditor. Jim Moye has been a pharmacy technician since 2003, with both retail and hospital pharmacy experience. Most recently, Jim served as the 340B Program Coordinator for Orlando Health, a statutory teaching hospital system with nearly 3,300 beds, where he revised the entities policies and procedures and implemented an internal audit process, which resulted in a successful HRSA audit. In addition to maintaining compliance of the 340B program through development of oversight procedures, he spearheaded the 340B Steering Committee at Orlando Health to facilitate communication and decision-making about pressing 340B issues. Jim has spoken about 340B at various conferences and events.
340B Auditor. Catherine (Cat) has over ten years of experience in finance, analytics, supply chain operations, and business development. She oversaw and developed an ongoing 340B program for a 580+ bed DHS District Hospital in Central California. She has a well-versed understanding of California specific Medi-Cal requirements and is up to date on administrative developments. During her tenure there, Catherine oversaw all business-related aspects of both the inpatient and outpatient pharmacy operations, including budget management and oversight, contract review and negotiation, revenue integrity compliance, and 340B program oversight and development. Catherine has extensive knowledge in 340B program implementation, compliance, and optimization. Additional strength and focus are in 340B program advocacy as evidenced by her work with government stakeholders such as, the Department of Health Care Services of California, and the California Hospital Association.
Pharmacist Lead Auditor, providing onsite and remote support for audits. Page has almost twenty years of health care experience. Starting out in retail pharmacy he moved to the hospital setting in 2005 and quickly transitioned into pharmacy leadership with Banner University Medical Center Phoenix. Most recently he was the 340B Program Director for Banner Pharmacy Services overseeing the organization’s twenty-two 340B programs, ranging from twenty-five bed Critical Access Hospitals to large Academic Medical Centers with multiple provider-based clinics and contract pharmacies. While serving in this role he standardized many processes across the system and was able to increase program compliance and benefit capture. Page has also been an advocate for the 340B program participating in 340B Health’s PSC committee and taking part in multiple Hill Advocacy Days. His perspective involves large health system 340B program administration, policy and standard operating procedure creation and implementation, and generalized pharmacy operations practice.
Jae has over 20 years of experience as a pharmacy technician in a hospital setting. Her 340B career began at a multi-hospital system in Washington state that has DSH, and PED covered entity types. Her skillset includes implementation of TPA, contract pharmacy, transition of Medicaid carve-out to carve-in, manufacturer repayment negotiation, creation of the audit process, standard operating procedures, maintenance of mixed use, clean site, policy and procedure, and staff education. She looks forward to assisting clients with compliance and program optimization as part of the staff augmentation team.
Finance Specialist. Holden currently attends the University of Utah and is pursuing a Bachelors degree in Finance. He supports Pharmacy’s invoicing processes and also special operations projects. His fresh perspective also provides great insight to our operations practices and how we can improve.
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Tanya Frederick, 340B ACE
In Memory of Tanya, you will forever be in our hearts and part of our Team. We miss you and Love you!